Last updated: November 2026.
This is a convenience translation. The German version is legally binding.
These General Terms and Conditions (Terms and Conditions) apply to all orders placed through our online shop handelshaus-kraus.com. The contractual partner is Gebrüder Kraus GbR, Mozartweg 2, 82538 Geretsried.
Our offer is directed exclusively at entrepreneurs within the meaning of § 14 BGB (German Civil Code); no contract is concluded with consumers (§ 13 BGB). During the ordering process the customer expressly confirms that they are ordering as an entrepreneur in the exercise of their commercial or independent professional activity; we are entitled to verify this status. Direct purchase via the online shop is only possible with a delivery address in Germany, in another member state of the European Union or in one of the European countries and territories outside the European Union that can be selected as the delivery country during the ordering process (conditions see §§ 3 and 4).
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order. By clicking "Order with obligation to pay" you submit a binding order. The contract is concluded upon receipt of our order confirmation by email.
All prices are net prices. For deliveries within Germany the applicable statutory VAT is added, as it is for deliveries to other EU countries to customers without a valid VAT ID. Deliveries to businesses in other EU countries with a valid VAT ID (intra-Community supply) and exports to countries outside the EU are made without German VAT, provided the statutory requirements are met. Shipping costs depend on the shipping method selected during the ordering process and are shown separately before you submit the order:
The shipping costs stated apply to standard shipments to addresses in the respective delivery area. If our check after receipt of the order shows that the shipment incurs higher shipping costs – for example for islands or remote areas, unusual weight or volume, special deliveries or special packaging or shipping requirements – we will inform the customer of the shipping surcharge in text form before dispatch. The surcharge is only charged with the customer’s consent; if the customer does not consent, either party may withdraw from the contract and we will refund any payments already made without delay.
Deliveries to other countries and special territories are not possible via the online shop, but only after a prior enquiry and a separate quote.
Payment is made on invoice. The invoice amount is due for payment within 14 days of the invoice date without deduction by bank transfer. For deliveries to other member states of the European Union we check in each individual case whether payment on invoice is possible; we are entitled to make delivery conditional on advance payment by bank transfer instead and will inform the customer of this before dispatch. Deliveries to countries outside the European Union are made exclusively against advance payment by bank transfer; the goods are shipped once payment has been received.
Unless expressly designated as binding, delivery times are non-binding approximate values. The delivery time stated on the respective product page is decisive; where no such time is stated, delivery within Germany generally takes place within 2–5 business days after conclusion of the contract. Upon dispatch, the risk of accidental loss and accidental deterioration of the goods passes to the customer when the goods are handed over to the carrier (§ 447 BGB). The goods remain our property until payment has been made in full.
The statutory warranty provisions apply; claims for defects are to be addressed to us as the seller. We do not give a guarantee of our own, nor do we promise a manufacturer’s warranty. Whether and to what extent a manufacturer (e.g. Livox, Hesai, Hanwha) provides its own service or warranty through its service centres is governed solely by that manufacturer’s terms. The customer must inspect the goods without undue delay after delivery and report obvious defects within seven (7) days of delivery, and hidden defects within seven (7) days of discovery, in text form (e.g. email). If timely notification is omitted, the goods are deemed approved in this respect (§ 377 HGB applies accordingly).
There is no statutory right of withdrawal, as our offer is directed exclusively at entrepreneurs. As a gesture of goodwill we grant a contractual right of return in accordance with our page Returns (business customers).
We are liable without limitation for intent and gross negligence as well as for damage resulting from injury to life, body or health. In the case of simple negligence, we are liable only for breach of material contractual obligations (cardinal obligations), and then limited to the foreseeable damage typical of the contract.
The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction is — to the extent legally permissible — Geretsried.